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Shipping policy

Thank you for choosing SECVELO. We are committed to providing fast, reliable, and secure shipping services for automotive parts and accessories. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotions, or unexpected circumstances, processing times may be slightly delayed. We will notify customers if significant delays occur.

2. Shipping Methods & Delivery Time

SECVELO ships orders through trusted carriers, including:

  • USPS

  • UPS

  • FedEx

  • DHL (for selected international shipments)

Estimated delivery times:

Shipping Method Estimated Delivery Time
Standard Shipping 10–15 Business Days
Expedited Shipping 7–9 Business Days

Delivery times are estimates and may vary depending on location, weather conditions, carrier delays, and customs processing.

3. Shipping Areas

We currently ship automotive parts to customers in:

  • United States (Not including some remote area, island, military area.)

Some oversized automotive products may have shipping restrictions due to size, weight, or transportation regulations.

4. Shipping Costs

Our webiste all order are free shipping over $99 in US, under $99 standard shipping fees $9.99, expedited shipping fees $19.99. 

5. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after shipment.

You can track your order through the carrier's official tracking system.

6. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please carefully check:

  • Name

  • Shipping address

  • ZIP/postal code

  • Phone number

SECVELO is not responsible for delays, additional shipping charges, or lost packages caused by incorrect delivery information.

7. Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs inspections

  • Incorrect addresses

  • High-volume shipping periods

If your package has not arrived within the expected delivery window, please contact our customer support team.

8. Damaged Packages

If your order arrives damaged:

  1. Take photos of the package and product.

  2. Contact SECVELO customer service within 7 days of delivery.

  3. Provide your order number and damage details.

We will review the case and provide a suitable solution.

9. International Shipping & Customs

International customers may be responsible for:

  • Import duties

  • Taxes

  • Customs fees

  • Brokerage charges

These fees are determined by the destination country and are not included in SECVELO product prices or shipping fees.

10. Contact Us

If you have any questions regarding shipping, please contact us:

SECVELO Customer Support
Email: sales@secvelo.com
Website: https://secvelo.com/